Exchanges, Returns & Refunds


  1. We will give a full refund or exchange on full price purchases.  Items purchased on sale are final and cannot be returned or exchanged.
  2. If you would like to exchange a purchase please contact us on within 7 days of receiving your purchase.
  3. We will provide you with a RAN (Return Authorisation Number) and instructions on returning the garment. Returns will not be accepted without a RAN number. Please package the garment carefully and return to:
Juliette Hogan 
170 Ponsonby Road
Auckland 1011
New Zealand

  1. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect.
  2. All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement will be dispatched at the cost of Juliette Hogan. An email will be sent with relevant tracking information.  In the event of a refund, we will contact you to discuss how this will be transferred.
  3. Exchanges can only be made via the online store and not at any Juliette Hogan boutique or retailer.
  4. If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price.
  5. Please note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.


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