Shipping and Returns during NZ Level 3
21 Apr 20
To our JH Community
Our online store is open and we are now dispatching all online orders at NZ alert level 3. Our dispatch team are working hard behind the scenes to clear the backlog of orders placed during lockdown. Please allow an extra 2-4 days for dispatch of new orders.
We are working closely with our courier partners, and will advise you if there will be any delays due to increased pressure on their delivery networks.
We continue to offer Free Standard Shipping and simple returns on all online orders and we have extended our returns period to 21 days from the date your purchase arrives to your door.
We are now offering Click-and-Collect from our workroom in Morningside, Auckland. You will receive an email once your order is ready for safe and contactless collection.
We are available to you via email, live chat, DM or phone to answer any questions you may have about your order, or even if you’d just like to reach out for a chat.
Thank you for your continued support, patience and understanding.