Shipping, Exchanges, Returns & Refunds

SHIPPING

You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.


NEW ZEALAND

1 - 3 WORKING DAYS* - INCLUDES TRACKING AND INSURANCE

$5 ON ORDERS UNDER $198

FREE DELIVERY ON ORDERS $199 AND OVER

 

AUSTRALIA

2 - 4 WORKING DAYS* - INCLUDES TRACKING AND INSURANCE FREE

$20 ON ORDERS UNDER $198

FREE DELIVERY ON ORDERS $199 AND OVER

 

REST OF THE WORLD 

3-7 WORKING DAYS* WITH TRACKING AND INSURANCE $50 FLAT RATE

 

*Please allow for 1-2 days extra for delivery time during busy periods such as sale time due to order volume

Note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

 

RETURNS

Returns will only be accepted if:

-           Good are returned within 14 days of purchase
-           All original swing tags are attached
-           Good are unaltered and deemed re-saleable
-           Proof of purchase is provided

 

NB. Purchases made during sale are final and cannot be returned. We do not accept returns on samples, seconds or underwear.

 

RETURNING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN

If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 14 days of receiving your order.

Please fill out the returns form supplied with your order. This must accompany the items you wish to return. You can also download our returns form here Juliette Hogan Online Returns Form

 

Please package the garment carefully and return to:

 

Juliette Hogan Online Returns
2-8 Osborne Street

Newmarket

Auckland 1024

New Zealand

 

Items must be returned via tracked courier. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect.

Once the return is received by Juliette Hogan Ltd, it will undergo a quality control check to ensure it is unused, unwashed and unaltered and has all the correct tags attached including swing tags, return tags and any garment care tags.

If the garment(s) has been accepted as eligible for return, our Head Office will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the refund to appear in your account. Refunds must be to the same card used in the original purchase.

Online returns will be accepted at one of our four retail stores with the correct documentation (Online Returns Form), however refunds will only be processed by out Head Office.   

 

EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN

We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.

You are able to exchange in store providing you have proof of purchase. We advise calling ahead to ensure that we have the garment you require.

 

RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN

Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.

In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.

 

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