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Shipping, Exchanges, Returns & Refunds

SHIPPING

You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.


NEW ZEALAND

1 - 3 WORKING DAYS - INCLUDES TRACKING AND INSURANCE

FREE DELIVERY ON FULL PRICED ORDERS

SAME DAY CENTRAL AUCKLAND LOCATIONS*

$15

 

AUSTRALIA

2 - 4 WORKING DAYS - INCLUDES TRACKING AND INSURANCE FREE
DELIVERY ON FULL PRICED ORDERS

 

REST OF THE WORLD 

3-7 WORKING DAYS WITH TRACKING AND INSURANCE $30 FLAT RATE

 

Please note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

*Orders placed before 12pm will be delivered before 5pm on order day. Delivery to the following central Auckland locations only; City Centre, Eden Terrace, Epsom, Freemans Bay, Grafton, Morningside, Mt Eden, Newmarket, Parnell, Ellerslie, Greenlane, Grey Lynn, Herne Bay, Kingsland, Mt Albert, Mt Roskill, Newton, Northcote, Pt Chevalier, Remuera, Sandringham, Takapuna, Western Springs.

 

RETURNS

If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 7 days of receiving your order. Purchases made during sale are final and cannot be returned. Please note refunds will not be given on change of mind purchases made in store.

If you would like to initiate a return, please contact us on shop@juliettehogan.com to obtain a return authorisation number (RAN) in order to sufficiently fulfil your returns form. This must accompany the items you wish to return.

Please package the garment carefully and return to:

Juliette Hogan Online Returns
2-8 Osborne Street
Newmarket
Auckland 1024
New Zealand

Items must be returned via tracked courier, hand-delivered returns will not be accepted. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect. When the order is received, it will undergo a quality control check to ensure it is unused, unwashed and unaltered with all the correct tags attached including swing tags, return tags and any garment care tags. Once the order has been declared eligible for return, our online team will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the return to appear in your account.
Juliette Hogan does not offer refunds or credit notes for purchases made on sale. Please choose your items carefully. In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn or are damaged after purchase.

IN STORE

Please choose your purchase carefully. Juliette Hogan does not offer refunds on change of mind purchases made in store. In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

Please contact your closest store if you have any further questions. 

 

EXCHANGES

Should you wish to exchange a full priced garment you have purchased online with Juliette Hogan, you may do so within 7 days of receiving your order. Exchanges are subject to availability so please contact shop@juliettehogan.com in order for us to confirm and secure the replacement item. Please note exchanges can only be made via the online stores and not at any Juliette Hogan boutique or retailer.

Please package the garment carefully and return to:

Juliette Hogan Online Returns
2-8 Osborne Street
Newmarket
Auckland 1024
New Zealand

 

Once the order has been received, all items will be checked to ensure they are unused, unwashed and unaltered with all correct tags attached. Once cleared, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information. Please note that any local taxes and duties are the responsibly of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

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