SHIPPING
Shipping, Exchanges, Returns & Refunds
FREE STANDARD SHIPPING* ON NZ & AU ORDERS $199+
*Access free shipping on NZ & AU orders over $199 by creating and checking out with your JH Client Profile.
LOGGED IN CLIENTS
NEW ZEALAND
1-3 Working days*
includes tracking & insurance
FREE on orders $199 +
$5 fixed rate on orders under $199
AUSTRALIA
3-7 Working days*
includes tracking & insurance
FREE on orders $199 +
$10 fixed rate on orders under $199
REST OF THE WORLD
3-7 Working days*
includes tracking & insurance
$30 fixed rate on all orders
GUESTS
NEW ZEALAND
1-3 Working days*
includes tracking & insurance
$5 fixed rate on all orders
AUSTRALIA
3-7 Working days*
includes tracking & insurance
$10 fixed rate on all orders
REST OF THE WORLD
3-7 Working days*
includes tracking & insurance
$30 fixed rate on all orders
*Please allow for 1-2 days extra for delivery time during busy periods such as sale time due to order volume.
Note that any local taxes and duties are the responsability of the purchaser. Juliette Hogan takes no responsability for any delay in the processing of your purchase should local taxes or duties be applied.
CLICK/CALL & COLLECT
We offer Click/Call collection Monday - Friday from any of our boutiques. Order online or by phone before midday (subject to stock availability). For online purchases, simply choose your preferred store location at checkout. You will receive an email as soon as your purchase is ready for collection. If you place a Click and Collect order over the weekend, your order will be available the following Tuesday.
RETURNS
We want to ensure that you choose the right Juliette Hogan piece for you. You are welcome to return or exchange any full-priced garment you have have purchased online from juliettehogan.com within 14 days of receiving your order.
More information on returns & exchanges with Juliette Hogan is below, or if you have any other questions get in touch with us at hello@juliettehogan.com
Juliette Hogan does not offer returns, exchanges or refunds on sale purchases. Please choose your purchase carefully. All sale purchases are final.
ITEMS PURCHASED IN STORE OR ONLINE FROM JULIETTE HOGAN MAY BE RETURNED VIA OUR ONLINE STORE OR AT ANY JULIETTE HOGAN BOUTIQUE.
Returns will only be accepted if:
- Good are returned within 14 days of receiving your order
- All original swing tags are attached
- Good are unaltered and deemed re-saleable
- Proof of purchase is provided
RETURNING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN
If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 14 days of receiving your order.
Please fill out the returns form supplied with your order. This must accompany the items you wish to return. You can also download our returns form here Juliette Hogan Online Returns Form
Please package the garment carefully and return to:
International & NZ North Island: NZ South Island:
Juliette Hogan Online Returns Juliette Hogan Online Returns
2-8 Osborne Street 5/166 Cashel Street
Newmarket The Crossing
Auckland, 1023 Christchurch, 8011
New Zealand New Zealand
Items must be returned via tracked courier. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the client unless the garment is faulty or incorrect.
Once the return is received by Juliette Hogan Ltd, it will undergo a quality control check to ensure it is unused, unwashed and unaltered and has all the correct tags attached including swing tags, return tags and any garment care tags.
If the garment(s) has been accepted as eligible for return, our Head Office will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the refund to appear in your account. Refunds must be to the same card used in the original purchase.
Online returns will be accepted at any of our four retail stores with the correct documentation (Online Returns Form), however refunds will only be processed by our Online Team.
EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN
We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.
You are able to exchange in store providing you have proof of purchase. We advise calling ahead to ensure that we have the garment you require.
RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN
Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.
In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.
In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.
EXCHANGES
ITEMS PURCHASED IN STORE OR ONLINE FROM JULIETTE HOGAN MAY BE EXCHANGED VIA OUR ONLINE STORE OR AT ANY JULIETTE HOGAN BOUTIQUE.
Should you wish to exchange a full priced garment you have purchased online or in store with Juliette Hogan, you may do so within 21 days of receiving your order. Exchanges are subject to availability so please contact hello@juliettehogan.com in order for us to confirm and secure the replacement item. Exchange your garment in store by prior arrangement or:
Please package the garment carefully and return to:
International & NZ North Island: NZ South Island:
Juliette Hogan Online Returns Juliette Hogan Online Returns
2-8 Osborne Street 5/166 Cashel Street
Newmarket The Crossing
Auckland, 1023 Christchurch, 8011
New Zealand New Zealand
Once the order has been received, all items will be checked to ensure they are unused, unwashed and unaltered with all correct tags attached. Once cleared, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information. Please note that any local taxes and duties are the responsibly of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.
Juliette Hogan does not offer returns, exchanges or refunds on sale purchases. Please choose your purchase carefully. All sale purchases are final.
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Please contact your closest store if you have any further questions.