Shipping, Exchanges, Returns & Refunds

SHIPPING

As a Christmas gift to you, we are offering free International Shipping on orders over $350.


We will process all online orders as soon as possible within standard business hours. We endeavour to have orders dispatched between 1 and 3 working days. High sales volumes, public holidays and weekends may affect dispatch times. Online orders placed on a public holiday will be dispatched on the next working day. You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.


NEW ZEALAND

1 - 3 WORKING DAYS - INCLUDES TRACKING AND INSURANCE

FREE DELIVERY ON FULL PRICED ORDERS OVER $99

SAME DAY CENTRAL AUCKLAND LOCATIONS*

$15

 

AUSTRALIA

2 - 4 WORKING DAYS - INCLUDES TRACKING AND INSURANCE FREE
DELIVERY ON FULL PRICED ORDERS OVER $150
$20 DELIVERY ON ORDERS UNDER $150

 

REST OF THE WORLD 

3 - 7 WORKING DAYS - INCLUDES TRACKING AND INSURANCE

FREE DELIVERY ON FULL PRICES ORDERS OVER $350

 

Please note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

*Orders placed before 1pm will be delivered before 5pm on order day. Delivery to the following central Auckland locations only; City Centre, Eden Terrace, Epsom, Freemans Bay, Grafton, Morningside, Mt Eden, Newmarket, Parnell, Ellerslie, Greenlane, Grey Lynn, Herne Bay, Kingsland, Mt Albert, Mt Roskill, Newton, Northcote, Pt Chevalier, Remuera, Sandringham, Takapuna, Western Springs.

 

RETURNS


A Christmas gift to you, we are offering free returns on full priced orders within New Zealand.

Please choose carefully as Juliette Hogan does not allow returns, refunds or exchanges on sale products. All sale purchases are final. 

If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 7 days of receiving your order. Please note refunds will not be given on change of mind purchases made in store.

If you would like to initiate a return, please contact us on shop@juliettehogan.com to obtain the necessary information to begin the returns process. You will be supplied a return authorisation number (RAN) in order to sufficiently fulfil your returns form. This must accompany the items you wish to return.

When the order is received, it will undergo a quality control check to ensure it is unused, unwashed and unaltered with all the correct tags attached including swing tags, return tags and any garment care tags. Once the order has been declared eligible for return, our online team will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the return to appear in your account.

    IN STORE

    Please choose your purchase carefully. Juliette Hogan does not offer refunds on change of mind purchases made in store. In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

    Please contact your closest store if you have any further questions. 

     

    EXCHANGES

    Should you wish to exchange a full priced garment you have purchased online with Juliette Hogan, you may do so within 7 days of receiving your order. Exchanges are subject to availability so please contact shop@juliettehogan.com in order for us to confirm and secure the replacement item. Please note exchanges can only be made via the online stores and not at any Juliette Hogan boutique or retailer.

     

    Please package the garment carefully and return to:

     

    Juliette Hogan Online Returns

    2-8 Osborne Street

    Newmarket

    Auckland 1024

    New Zealand

     

    Once the order has been received, all items will be checked to ensure they are unused, unwashed and unaltered with all correct tags attached. Once cleared, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information. Please note that any local taxes and duties are the responsibly of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

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