Bridesmaid FAQ


HOW CAN I BE CONFIDENT THAT I AM ORDERING THE RIGHT COLOUR?

Colours will appear different on screens. We recommend purchasing our Swatch Card Pack so that you can ensure that you are choosing the best colour for you. Click here to view. You are welcome to make an appointment with our Bridal Consultant to view a sample of our Bridesmaid colleciton in our showroom in Morningside, Auckland. The cost for this consultation is $75 payable in advance and is redeemable against any Bridesmaid orders over $1,000. Click here to enquire.

 

HOW DO I KNOW WHAT SIZE TO ORDER?

View our Size Guide Chart and a How-To-Measure video so you can be confident about choosing the right size. You are welcome to contact us on bridal@juliettehogan.com for more personalised advice.

 

WHAT ARE THE LEAD TIMES FOR THE DRESSES?

Please allow 8 weeks for production and an additional 2 weeks should the production time of your order fall over the Christmas/New Year period. Order acceptance is at the discretion of Juliette Hogan Ltd.

 

HELP! I AM GETTING MARRIED IN 6 WEEKS. CAN YOU MAKE A BRIDESMAID DRESS FOR ME IN TIME?

Our standard production time is 8 weeks. Please email bridal@juliettehogan.com  to check in to see if we are able to fit you into our production schedule (express orders will incur a surcharge).

 

CAN YOU CUSTOMISE THE FIT OF THE COLLECTION?

You can MIX AND MATCH dress bodices and skirts and the garment can be made in your colour of choice, however we are unable to accomodate custom alterations or hemming to our Bridesmaid collection. Our dresses have been designed so that alterations to the bodice lengths and hemming will be able to be carried out by your alterations expert. Any questions or for recommendations on alterations experts please contact bridal@juliettehogan.com

 

CAN YOU HEM THE DRESSES TO MAKE THEM SHORTER FOR ME?

We always recommend deciding the best hem length when wearing the dress on your body. We are unable to accomodate custom alterations or hemming to our Bridesmaid collection. Our dresses have been designed so that alterations to the bodice lengths and hemming will be able to be carried out by your alterations expert. Any questions or for recommendations on alterations experts please contact bridal@juliettehogan.com

 

I'M PREGNANT, HOW DO I KNOW WHAT SIZE/STYLE I SHOULD GO FOR?

Please get in touch with us directly before placing your order to talk through the best size and style choice for you depending on your stage of pregnancy.

 

DO YOU OFFER WORLDWIDE SHIPPING?

Yes we ship to most countries around the world, however the price of shipping varies. Please view our shipping terms and conditions here.

 

WILL I BE CHARGED DUITES / TAXES FOR THESE?

Any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

 

WHAT ARE MY PAYMENT OPTIONS?

Bridemaid dresses are available to purchase online only and payment is required in full to confirm your order and start the production of your dresses. We accept all major credit cards. 

 

WHAT HAPPENS IF I CHANGE MY MIND ABOUT THE COLOURS OR STYLES I HAVE ORDERED?

We are only able to accept changes to your order (size, colour) for 24 hours from the completion of your order online. As all of our bridesmaid dresses are made to order, we are unable to accept any changes after this point.

 

WHAT IF I WANT TO CANCEL MY ORDER?

Our bridesmaid garments are made to order, so we are unable to accept any cancellations from 24 hours after placing your order.

 

WHAT HAPPENS IF IT DOESN'T FIT?

If you have fit concerns, we recommend contacting us directly to talk through your size and style choices before placing your order.
View our comprehensive Size Guide & Measuring Guide to ensure you are ordering the right size. If you are in between sizes, we recommend going up a size, our garments have been design to allow for minor alterations with your alterations expert and as they are made from a light & fluid fabric will still drape beautifully.
You are welcome to make an appointment with our Bridal Consultant to view a sample of our Bridesmaid collection in our showroom in Morningside, Auckland. The cost for this consultation is $75 payable in advance and is redeemable against any Bridesmaid orders over $1,000. Click here to enquire.
Our Bridesmaid collection is made to order, and we are unable to accept returns for fit reasons.

 

CAN I TRY ON YOUR BRIDESMAID DRESS?

You are welcome to make an appointment with our Bridal Consultant to view a sample of our Bridesmaid colleciton in our showroom in Morningside, Auckland. The cost for this consultation is $75 payable in advance and is redeemable against any Bridesmaid orders over $1,000. Click here to enquire.

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