Great Full Beanie
Daisie Cotton
Daisy

EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN

We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.

You are able to exchange in store providing you have proof of purchase. We advise calling ahead to ensure that we have the garment you require.

RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN

Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.

In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.

EXCHANGES

ITEMS PURCHASED INSTORE OR ONLINE FROM JULIETTE HOGAN MAY BE EXCHANGED VIA OUR ONLINE STORE OR AT ANY JULIETTE HOGAN BOUTIQUE.

Should you wish to exchange a full priced garment you have purchased online or in store with Juliette Hogan, you may do so within 14 days of receiving your order. Exchanges are subject to availability so please contact shop@juliettehogan.com in order for us to confirm and secure the replacement item. Exchange your garment in store by prior arrangement or:

Please package the garment carefully and return to:

Juliette Hogan Online Returns
34 Ethel Street
Morningside
Auckland 1025
New Zealand

Once the order has been received, all items will be checked to ensure they are unused, unwashed and unaltered with all correct tags attached. Once cleared, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information. Please note that any local taxes and duties are the responsibly of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.

Juliette Hogan does not offer returns, exchanges or refunds on sale purchases. Please choose your purchase carefully. All sale purchases are final.

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Please contact your closest store if you have any further questions.