Juliette Hogan printed fabric facemask in 100% Cotton. This is a reusable double layered cotton pleated face mask and measures 7cm w x 10cm h when flat and has fabric ties for around the ears.
$10 from every JH Face Mask sale will be donated to Child Poverty & Action Group, New Zealand.
No returns or exchanges on facemasks. Gentle machine wash in warm water after daily use and hang to dry. Made in New Zealand.
Our JH Face Masks are in line with NZ Covid-19 mask regulations as of February 2022.
Please note this face mask is not a substitute for medical grade or surgical face masks, and has not been approved by any regulatory authority.
Consult local health authority for guidance on use of non-medical grade or surgical face masks and other steps to reduce Covid-19 transmission.
Do not continue to use this face mask if the fabric wears thin, is torn or damaged. We do not offer any guarantees regarding their effectiveness at preventing infection.
Returns and Exchanges
We want to ensure that you choose the right Juliette Hogan piece for you. You are welcome to return or exchange any full-priced garment you have have purchased online from juliettehogan.com within 14 days of receiving your order.
More information on returns & exchanges with Juliette Hogan is below, or if you have any other questions get in touch with us at hello@juliettehogan.com
RETURNS WILL ONLY BE ACCEPTED IF:
- Good are returned within 14 days of purchase
- All original swing tags are attached
- Good are unaltered and deemed re-saleable
- Proof of purchase is provided
Juliette Hogan does not offer returns, exchanges or refunds on sale purchases. Please choose your purchase carefully. All sale purchases are final.
RETURNING OR EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN
If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 14 days of receiving your order. Exchanges are subject to availability so please contact hello@juliettehogan.com in order for us to confirm and secure the replacement item.
Please fill out the returns form supplied with your order. This must accompany the items you wish to return. You can also download our returns form here Juliette Hogan Online Returns Form
Please package the garment carefully and return to:
International & NZ North Island: NZ South Island:
Juliette Hogan Online Returns Juliette Hogan Online Returns
2-8 Osborne Street 5/166 Cashel Street
Newmarket The Crossing
Auckland 1023 Christchurch 8011
New Zealand New Zealand
Items must be returned via tracked courier. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect. Please note that any local taxes and duties are the responsibly of the customer.
Once the return is received by Juliette Hogan Ltd, it will undergo a quality control check to ensure it is unused, unwashed and unaltered and has all the correct tags attached including swing tags, return tags and any garment care tags.
If the garment(s) has been accepted as eligible for return, our Head Office will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the refund to appear in your account. Refunds must be to the same card used in the original purchase. If the return is for an exchange, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information.
Online returns will be accepted at any of our four retail stores with the correct documentation (Online Returns Form), however refunds will only be processed by our Online Team.
We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.
RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN
Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.
In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.
In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.
-
Please contact your closest store if you have any further questions.
Shipping
FREE STANDARD SHIPPING ON ALL NZ & AU ORDERS $149+
You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.
When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.
Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.
*Please allow for 1-2 days extra for delivery time during busy periods such as sale time due to order volume.
NEW ZEALAND
1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$5 on orders under $149
AUSTRALIA
1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$10 on orders under $149
REST OF THE WORLD
3-7 Working days*
includes tracking & insurance
$30
Note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
CONTACTLESS CLICK/CALL & COLLECT
We offer Click/Call collection from any of our boutiques. Order online or by phone before midday (subject to stock availability). For online purchases, simply choose your preferred store location at checkout. You will receive an email as soon as your purchase is ready for collection. If you place a Click and Collect order over the weekend, your order will be available the following Tuesday.
BRITOMART
8 TE ARA TAHUHU STREET
09 377 3326
Parking - Tyler Street
PONSONBY
182 PONSONBY ROAD
09 360 9347
Parking - Two JH parks at the back of the store.
NEWMARKET
2-8 OSBORNE STREET
09 522 8203
Parking - Two dedicated C&C parks for Osborne Lane retailers
WELLINGTON
88 VICTORIA STREET
04 473 4399
Parking - Bond Street
CHRISTCHURCH
THE CROSSING, 5/166 CASHEL STREET
03 662 9993
Parking - The Crossing carpark
QUESTION?
We're here to help. Please, get in touch...
PHONE
We're available during standard office hours & we'd love to hear from you
+64 9 522 8203
LIVE CHAT
We're available on live chat
Mon-Fri 8am-6pm &
Sat-Sun 8am-5pm
Click the chat icon in the below corner & let us know how we can help
Returns and Exchanges
We want to ensure that you choose the right Juliette Hogan piece for you. You are welcome to return or exchange any full-priced garment you have have purchased online from juliettehogan.com within 14 days of receiving your order.
More information on returns & exchanges with Juliette Hogan is below, or if you have any other questions get in touch with us at hello@juliettehogan.com
RETURNS WILL ONLY BE ACCEPTED IF:
- Good are returned within 14 days of purchase
- All original swing tags are attached
- Good are unaltered and deemed re-saleable
- Proof of purchase is provided
Juliette Hogan does not offer returns, exchanges or refunds on sale purchases. Please choose your purchase carefully. All sale purchases are final.
RETURNING OR EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN
If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 14 days of receiving your order. Exchanges are subject to availability so please contact hello@juliettehogan.com in order for us to confirm and secure the replacement item.
Please fill out the returns form supplied with your order. This must accompany the items you wish to return. You can also download our returns form here Juliette Hogan Online Returns Form
Please package the garment carefully and return to:
International & NZ North Island: NZ South Island:
Juliette Hogan Online Returns Juliette Hogan Online Returns
2-8 Osborne Street 5/166 Cashel Street
Newmarket The Crossing
Auckland 1023 Christchurch 8011
New Zealand New Zealand
Items must be returned via tracked courier. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect. Please note that any local taxes and duties are the responsibly of the customer.
Once the return is received by Juliette Hogan Ltd, it will undergo a quality control check to ensure it is unused, unwashed and unaltered and has all the correct tags attached including swing tags, return tags and any garment care tags.
If the garment(s) has been accepted as eligible for return, our Head Office will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the refund to appear in your account. Refunds must be to the same card used in the original purchase. If the return is for an exchange, the desired item will be dispatched at the cost of Juliette Hogan. An email will be sent with the relevant tracking information.
Online returns will be accepted at any of our four retail stores with the correct documentation (Online Returns Form), however refunds will only be processed by our Online Team.
We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.
RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN
Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.
In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.
In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.
-
Please contact your closest store if you have any further questions.
Click and Collect
CLICK/CALL & COLLECT
Click/Call & collection allows you to order online and pick up your order from your preferred store.
If the store has the item/s in stock from your selected store, we will work to have your order will be ready for collection within 24 hours. You will receive an email from the store as soon as your purchase is ready for collection.
If you have placed a Click/Call and Collect order and the item/s are not available in that store, we will be working behind the scenes to get your order to the collection location within our standard shipping times of 1-3 days.
For online purchases, simply choose your preferred store location at checkout. You will receive an email as soon as your purchase is ready for collection.
BRITOMART
8 TE ARA TAHUHU STREET
09 377 3326
Parking - Tyler Street
PONSONBY
182 PONSONBY ROAD
09 360 9347
Parking - Two JH parks at the back of the store.
NEWMARKET
2-8 OSBORNE STREET
09 522 8203
Parking - Two dedicated C&C parks for Osborne Lane retailers
WELLINGTON
88 VICTORIA STREET
04 473 4399
Parking - Bond Street
CHRISTCHURCH
THE CROSSING, 5/166 CASHEL STREET
03 662 9993
Parking - The Crossing carpark
QUESTION?
We're here to help. Please, get in touch...
PHONE
We're available during standard office hours & we'd love to hear from you
+64 9 522 8203
LIVE CHAT
We're available on live chat
Mon-Fri 8am-6pm &
Sat-Sun 8am-5pm
Click the chat icon in the below corner & let us know how we can help