Winnie T
Floral Shift
Tapestry

Shipping, Exchanges, Returns & Refunds

SHIPPING

You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.

RETURNS

EXCHANGING A GARMENT YOU HAVE PURCHASED ONLINE WITH JULIETTE HOGAN

We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.

You are able to exchange in store providing you have proof of purchase. We advise calling ahead to ensure that we have the garment you require.

RETURNING A GARMENT YOU HAVE PURCHASED IN STORE AT JULIETTE HOGAN

Provided the garment(s) meet our returns policy, Juliette Hogan offers a refund, exchange or credit note for a change of mind purchase of full priced merchandise. Refunds must be to the same card used in the original purchase.

In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

In store purchases cannot be returned via our online process. If you have made a purchase with one of our stockists, this needs to be processed and returned via their channels.

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