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Customer Care

FABRIC CARE

CARING FOR YOUR JULIETTE HOGAN GARMENT

Here at Juliette Hogan, we design clothing with longevity in mind. The following care instructions are a general guideline for garment care in order to get the most out of your Juliette Hogan piece. We recommend to refer to your garments specific care instructions or do get in touch with us directly if you have any questions.

COTTON

NATURAL, DURABLE & BREATHABLE, WE LOVE COTTON FOR ITS VERSATILITY & EASY-CARE CHARACTERISTICS

A natural fibre created from the seeds of the cotton plant, cotton is known for its versatility, performance and natural comfort. At Juliette Hogan we are drawn to the breathable and easy care properties of cotton and this is a stable fabric in our collection as Voile, Knit (t-shirts and knitwear), and our JH Denim collection.

Cotton Care

 

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Generally cotton can be cool machine washed or handwashed.
  • Hang cotton to dry in the shade out of sunlight.
  • For heavier cotton knit garments (eg. Cotton Sweatshirt) we recommend to dry flat in shade to maintain the garments shape
  • Do not tumble dry as this can cause your garment to shrink
  • Always refer to a garments own label for specific care instructions

 

LINEN

NATURAL, BREATHABLE & HARDWORKING

Linen is a natural fibre made from the fibres of the flax plant in a process that requires much less water than cotton production and produces very little waste. Renowned for its breathability and moisture-wicking qualities, Linen is a popular choice for summer garments. Linen is known to crease, however its superior durability and strength ensure that it ages beautifully as it softens with wear and wash becoming a piece to enjoy for years to come.

 

LINEN Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Always refer to a garments own label for specific care instructions
  • Cool hand wash or gentle machine wash for cleaning your linen pieces, linen needs less washing than you would expect.
  • Hang linen pieces to dry in the shade, as colours can fade.
  • Re-shape while damp
  • Do not tumble dry

SILK

LIGHTWEIGHT, NATURAL & LUXURIOUS, & THE PERFECT CANVAS FOR OUR SEASONAL PRINTS

Silk is a natural fibre, created from the cocoons of a silkworm and is one of the most lightweight and luxurious fibres in the world with a beautiful soft hand feel. We predominantly work with a weave called crepe de chine, it has a smooth appearance and makes the perfect canvas for us to translate our beautiful prints onto. Silk is a biodegradable fibre created from a renewable resource.

 

SILK Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Silk requires gentle care, so we recommend dry-cleaning
  • It is important to ensure the fit of your garment is right as there is no stretch.
  • If it is pulled, the fabric will be damaged and is difficult to repair.
  • Silk shouldn’t be washed after every wear, instead hang silk garments away from direct sunlight.
  • Always refer to a garments own label for specific care instructions

TRIACETATE

SUPERIOR DRAPE, STABILITY & DURABILITY

Triacetate is a half synthetic, half natural fibre; created by combining acetate and cellulose pulp. Triacetate offers superior drape, with a lightweight yet compact hand feel. It is a fibre that holds its shape well and also dries quickly. With a low crease factor Triacetate is one of our best performing suiting fabrics.

 

TRIACETATE Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Most items in this fabrication can be cool hand-washed
  • Due to the construction of our jackets, we recommend dry-cleaning to help keep their tailored look
  • Try not to dry your garments in direct sunlight
  • Dry flat and no not wring
  • Do no tumble dry as it may cause damage to your garment
  • Ironing on a very low heat is recommended, press on the wrong side of the fabric to avoid shine
  • Always refer to a garments own label for specific care instructions

VISCOSE

LIGHT & BREATHABLE WITH BEAUTIFUL DRAPE & VIBRANCE

Viscose is manufactured from natural cellulosic fibre (like wood pulp) which then undergoes extensive processing and is considered a semi-natural fibre. Viscose is a popular fabric due to its beautiful drape, lightness, durability and breathable qualities and also works well when blended with other fabrics. Our Viscose-Silk is a beautiful fabric that brings together the best qualities of both materials with luxurious & lightweight silk with the added durability and drape of Viscose. We are also proud to have partnered with a new French Mill for our sustainable and traceable printed Viscose created from FSC wood pulp.

 

VISCOSE Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Cool delicate machine or hand wash separately
  • Re shape while damp and hang in the shade
  • Do not tumble dry
  • Iron on the wrong side on a very low heat
  • Always refer to a garments own label for specific care instructions

POLYESTER

DURABLE, LIGHTWEIGHT, EASY-CARE, & PERFECT FOR PLEATS

Polyester is a synthetic, man made fibre. Popular for its durability and easy-care characteristics, and the best fabric to hold pleats event after being washed. All Juliette Hogan pleated garments are hand pleated here in New Zealand. Wherever possible we choose recycled polyester which is created from existing plastic waste that has been repurposed into synthetic fibres instead of using new materials to craft the fabric.

 

POLYESTER Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Cool delicate machine washable with like colours
  • Avoid tumble drying to reduce the static build up
  • We recommend that your recycled polyester garment is washed in a Guppy Bag or similar to avoid microplastics entering the wastewater
  • Always refer to a garments own label for specific care instructions

COTTON CASHMERE

LIGHT, LUXE & EASY-CARE

Bringing together the strength, stability and easy-care properties of cotton with the soft and luxurious handle of sustainable and traceable cashmere, the resulting yarn is a beautiful lightweight fine gauge knit, and the perfect year-round next-to-skin layer and is used to create our JH Lounge pieces.

 

COTTON CASHMERE Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Cool delicate hand wash separately
  • Gently squeeze out excess moisture (do not wring).
  • Try not to dry your garments in direct sunlight
  • Do no tumble dry as it may cause damage to your garment, lay flat on a towel and roll up to remove excess moisture.
  • Like all natural fibres, this may pill, using a gentle de-pilling machine is the best option to manage this.
  • Always refer to a garments own label for specific care instructions

CASHMERE

ULTRA-SOFT, LUXURIOUS & WARM

Cashmere is an ultra soft, luxurious fibre and is three times more insulating than sheep’s wool. Cashmere adapts to the bodies temperature and is moisture wicking making it a comfortable layer. We use sustainable and traceable Cashmere sourced from Inner Mongolia. The goats roam grasslands freely, they are not treated with chemicals or hormones and their fibres are harvested in a cruelty-free method by hand combed in their native grasslands. Our cashmere is processed without the use of chemicals or industrial colouring. 

 

CASHMERE Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Cool handwash with specialist wool/cashmere wash.
  • Gently squeeze out excess moisture (do not wring).
  • Try not to dry your garments in direct sunlight
  • Do no tumble dry as it may cause damage to your garment, lay flat on a towel and roll up to remove excess moisture.
  • Like all natural fibres, this may pill, using a gentle de-pilling machine is the best option to manage this.
  • Always refer to a garments own label for specific care instructions

MERINO

WARM, BREATHABLE, NATURAL AND SOFT

Finer than traditional wool, Merino is beautifully soft and comfortable to wear. Our merino is renewable, sustainable and ethically sourced in New Zealand & Australia with cruelty-free practices. It is a very breathable and moisture wicking fabric, which aims to keep you warm in cold weather. Juliette Hogan Merino pieces are made in Tauranga, New Zealand.

 

MERINO Care

  • Where practical, we recommend airing your garment. Kinder to both your garment and the environment.
  • Always handwash your merino pieces in lukewarm water
  • Do not wring, instead roll your garment in a towel and gently press to absorb
  • De-pill with a wool comb, pilling is a natural process
  • Do not hang as it will cause the garment to loose it’s shape
  • Store inside a garment bag to protect from moths
  • Always refer to a garments own label for specific care instructions
 
“Fabric selection is always my first step when we start to design a new garment or collection. I look for fabrics that compliment and contrast each other beautifully - in composition, colour, weight and texture. Seeing the collection begin to evolve through the process of fabric sourcing and selection is the part of my design process that I love the most. "
- Juliette

NATURAL VS SYNTHETIC

Natural fabrics are made from fibres that originate from plants, animals, or minerals. These raw, natural materials are spun into threads and yarns and then woven or knit into natural fabrics. There are two general categories of natural fibres: animal-based or plant-based. Animal-based natural fibres include silk and wool, while plant-based natural fibres include cotton and linen. Synthetic fibres are made of synthetic materials, usually formed through chemical processes. The textile industry began creating synthetic fibres as less expensive and more easily mass-produced alternatives to natural fibres.

As a brand we have always appreciated the feel and drape of natural fibres and in the early years of the Juliette Hogan brand this is predominantly what we used. However we now embrace the use of some man-made fibres for a number of reasons. The technology around fabric development is an exciting and evolving space and there is now a keen focus on sustainability in the production of both natural and synthetic fabrics and we are looking closely at the circularity of our fabrics choices. As an industry we are excited by the continued evolution to a more transparent sharing of knowledge (both from our suppliers, and to our consumers), and this combined with the ongoing improvement in technology and fabric productions, we are pleased to be able to make more consciously sustainable choices with our fabrics now more than ever before.

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