Customer Care

Returns, Exchanges, Refunds + Credits

We want to ensure that you choose the right Juliette Hogan piece for you.

You are welcome to return any full-priced garment you have purchased from Juliette Hogan for refund, exchange or credit within 14 days of receiving your order. Returns on sale products will be accepted within 7 days, and for exchange or credit only.

 

RETURNS CRITERIA:

  • Full priced products are returned within 14 days of purchase
  • Sale (discounted) products are returned within 7 days of purchase
  • Returns will not be accepted for archive sale product
  • All original swing tags are attached
  • Goods are unaltered and deemed re-saleable
  • Proof of purchase is provided

Juliette Hogan does not offer refunds on sale products:
exchange or credit only. Our normal Returns Criteria applies.

Returning an Online Purchase

You may return any full-priced garment you have purchased from Juliette Hogan for refund, exchange or credit within 14 days of receiving your order.

Returns of sale (discounted) products will only be accepted within 7 days of receiving your order, and for exchange or credit only (no refunds). Returns will not be accepted for archive sale product.

Please follow the returns procedure outlined below.

  • First, fill out the returns form supplied with your order. This must accompany the items you wish to return.
You can download a copy of our returns form here.
  • Please package the garment carefully, ensuring your name, address, and order details are clearly written on the outside of the package.
  • Either (a) drop the return off at your nearest JH store, or (b) return to the following addresses via tracked courier.

 

International + NZ North Island:

Juliette Hogan Online Returns
8 Te Ara Tahuhu Street
Auckland CBD 1010
New Zealand
+64 9 377 3326                        

NZ South Island:

Juliette Hogan Online Returns
5/166 Cashel Street
The Crossing
Christchurch 8011
New Zealand
+64 3 662 9993


PLEASE NOTE:

  • Items must be returned via tracked courier, or returned to one of our stores.
  • Shipping costs back to Juliette Hogan are the responsibility of the client.
  • Item(s) must be returned unused, unwashed, and unaltered, with tags attached.
  • We do not refund sale products: exchange or credit only. Archive sale products are not eligible for return.
  • Exchanges can only be made by Juliette Hogan Online or in our stores and not at a Juliette Hogan stockist.
  • Items purchased from a Juliette Hogan stockist need to be returned directly to the stockist.

Exchanges are subject to availability so please contact hello@juliettehogan.com in order for us to confirm and secure the replacement item.

Refunds + Credits

When returning a full-priced item, you can choose to receive a refund or JH credit. Returns of sale (discounted) items are not eligible for a refund, but you can choose to receive a JH store credit.

Please note that refunds can take up to 2 working days to be processed once received, and can take a further 3-5 working days to show in your account. Please note the shipping cost will be excluded from the refund value.

If your refund has taken longer to be processed than outlined above, please reach out to the team regarding this.

If you have any further questions about Returns, Refunds, Exchanges or Credits, contact us on hello@juliettehogan.com or visit our Help Centre.