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Returns

If you would like to return a full-priced garment you have purchased online with Juliette Hogan, you may do so within 7 days of receiving your order. Purchases made during sale are final and cannot be returned. Please note refunds will not be given on change of mind purchases made in store.

If you would like to initiate a return, please contact us on shop@juliettehogan.com to obtain a return authorisation number (RAN) in order to sufficiently fulfil your returns form. This must accompany the items you wish to return.

 

Please package the garment carefully and return to:

 

Juliette Hogan Online Returns

2-8 Osborne Street

Newmarket

Auckland 1024

New Zealand

 

Items must be returned via tracked courier, hand-delivered returns will not be accepted. Juliette Hogan takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to Juliette Hogan is the responsibility of the customer unless the garment is faulty or incorrect. When the order is received, it will undergo a quality control check to ensure it is unused, unwashed and unaltered with all the correct tags attached including swing tags, return tags and any garment care tags. Once the order has been declared eligible for return, our online team will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the return to appear in your account.

Juliette Hogan does not offer refunds or credit notes for purchases made on sale. Please choose your items carefully. In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn or are damaged after purchase.

 

IN STORE


Please choose your purchase carefully. Juliette Hogan does not offer refunds on change of mind purchases made in store. In accordance with your legal rights, we will repair, replace or refund any justified complaints where goods are found to be defective as to quality or performance. We are unable to accept returned goods that have been worn, are damaged after purchase or were purchased on sale.

Please contact your closest store if you have any further questions.  

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