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Customer Care

Shipping

COVID-19 IMPACT

21/09/21 

Our online store is open and shipping and we’re here to help with any questions you may have.

Contactless Click & Collect is available from Ponsonby, Wellington & Christchurch.

Our Wellington & Christchurch stores are open with L2 protocols in place.

Please note the following:

  • We are now dispatching all online orders.
  • Contactless Click & Collect is available from our Ponsonby, Wellington & Christchurch stores only. You will receive an email once your order is ready for safe and contactless collection.
  • Please allow an extra 2-4 days for your delivery as we work through the backlog of orders and courier networks may be taking longer at this time.
  • We continue to offer Free Standard Shipping and Simple Returns on all online orders and we have extended our returns period to 21 days from the date your purchase arrives to your door.

Our team are available to you via email, live chat, DM or phone to answer any questions you may have.

Again thank you for your continued support, patience and understanding.

 

 

FREE STANDARD SHIPPING ON ALL NZ & AU ORDERS $149+

You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.

*Please allow for 1-2 days extra for delivery time during busy periods such as sale time due to order volume.

 

NEW ZEALAND

1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$5 on orders under $149

AUSTRALIA

1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$10 on orders under $149

REST OF THE WORLD

3-7 Working days*
includes tracking & insurance
$30

Note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

 

CONTACTLESS CLICK/CALL & COLLECT

We offer Click/Call collection Monday - Friday from any of our boutiques. Order online or by phone before midday (subject to stock availability). For online purchases, simply choose your preferred store location at checkout. You will receive an email as soon as your purchase is ready for collection. If you place a Click and Collect order over the weekend, your order will be available the following Tuesday.

 

COVID-19 IMPACT / CLICK & COLLECT

21/09/21 


Contactless Click & Collect is currently available from:
Ponsonby (11am-3pm), Wellington & Christchurch
You will receive an email when your order is ready for collection.

Please call your store below when you arrive & we will place your order at the door for contactless pick up. Please wear a mask and remember to check-in.

Our Britomart & Newmarket stores remain closed at Alert Level 3.

 

 

BRITOMART
8 TE ARA TAHUHU STREET
09 377 3326

 

Parking - Tyler Street

 

 

 

PONSONBY
182 PONSONBY ROAD
09 360 9347

 

Parking - Two JH parks at the back of the store.

 

 

 

NEWMARKET
2-8 OSBORNE STREET
09 522 8203

Parking - Two dedicated C&C parks for Osborne Lane retailers

 

 

 

WELLINGTON
88 VICTORIA STREET
04 473 4399


Parking - Bond Street

 

 

 

CHRISTCHURCH
THE CROSSING, 5/166 CASHEL STREET
03 662 9993


Parking - The Crossing carpark

 

QUESTION?

 

We're here to help. Please, get in touch...

 

 

 

PHONE

We're available during standard office hours & we'd love to hear from you

+64 9 522 8203

 

 

EMAIL

Reach out to shop@juliettehogan.com & we'll get back to you asap

 

 

LIVE CHAT

We're available on live chat
Mon-Fri 8am-6pm &
Sat-Sun 8am-5pm
Click the chat icon in the below corner & let us know how we can help

 

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