We will process all online orders as soon as possible within standard business hours. We endeavour to have orders dispatched between 1 and 3 working days. High sales volumes, public holidays and weekends may affect dispatch times. Online orders placed on a public holiday will be dispatched on the next working day. You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.
When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.
Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.
1-3 WORKING DAYS - INCLUDES TRACKING AND INSURANCE
FREE DELIVERY ON FULL PRICED ITEMS
SAME DAY CENTRAL AUCKLAND LOCATIONS*
2-4 WORKING DAYS - INCLUDES TRACKING AND INSURANCE
FREE DELIVERY ON FULL PRICED ITEMS 0VER $150
$20 DELIVERY ON PURCHASES UNDER $150
REST OF THE WORLD
3-7 WORKING DAYS - INCLUDES TRACKING AND INSURANCE
Please note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
*Orders placed before 1pm will be delivered before 5pm on order day. Delivery to the following central Auckland locations only; City Centre, Eden Terrace, Epsom, Freemans Bay, Grafton, Morningside, Mt Eden, Newmarket, Parnell, Ellerslie, Greenlane, Grey Lynn, Herne Bay, Kingsland, Mt Albert, Mt Roskill, Newton, Northcote, Pt Chevalier, Remuera, Sandringham, Takapuna, Western Springs.