COVID-19 IMPACT
10/01/22
All our stores are open and operating safely under current Covid-19 guidelines.
Our team are available to you via email, live chat, DM or phone to answer any questions you may have.
Shipping
FREE STANDARD SHIPPING ON ALL NZ & AU ORDERS $149+
You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.
When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.
Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.
*Please allow for 1-2 days extra for delivery time during busy periods such as sale time due to order volume.
NEW ZEALAND
1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$5 on orders under $149
AUSTRALIA
1-3 Working days*
includes tracking & insurance
FREE on orders $149 +
$10 on orders under $149
REST OF THE WORLD
3-7 Working days*
includes tracking & insurance
$30
Note that any local taxes and duties are the responsibility of the purchaser. Juliette Hogan takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
CONTACTLESS CLICK/CALL & COLLECT
We offer Click/Call collection from any of our boutiques. Order online or by phone before midday (subject to stock availability). For online purchases, simply choose your preferred store location at checkout. You will receive an email as soon as your purchase is ready for collection. If you place a Click and Collect order over the weekend, your order will be available the following Tuesday.
COVID-19 IMPACT / CLICK & COLLECT
10/01/22
Contactless Click & Collect is currently available from all our stores, you will receive an email when your order is ready for collection.
If the store has the item/s in stock from your selected store, we will work to have your order will be ready for collection within 24 hours. You will receive an email from the store as soon as your purchase is ready for collection.
If you have placed a Click and Collect order and the item/s are not available in that store, we will be working behind the scenes to get your order to the collection location within our standard shipping times of 1-3 days.
Please call your store below when you arrive & we will place your order at the door for contactless pick up. Please wear a mask and remember to check-in.
BRITOMART
8 TE ARA TAHUHU STREET
09 377 3326
Parking - Tyler Street
PONSONBY
182 PONSONBY ROAD
09 360 9347
Parking - Two JH parks at the back of the store.
NEWMARKET
2-8 OSBORNE STREET
09 522 8203
Parking - Two dedicated C&C parks for Osborne Lane retailers
WELLINGTON
88 VICTORIA STREET
04 473 4399
Parking - Bond Street
CHRISTCHURCH
THE CROSSING, 5/166 CASHEL STREET
03 662 9993
Parking - The Crossing carpark
QUESTION?
We're here to help. Please, get in touch...
PHONE
We're available during standard office hours & we'd love to hear from you
+64 9 522 8203
LIVE CHAT
We're available on live chat
Mon-Fri 8am-6pm &
Sat-Sun 8am-5pm
Click the chat icon in the below corner & let us know how we can help
