AT JULIETTE HOGAN, WE ARE PROUD TO OFFER COMPLIMENTARY SIMPLE REPAIRS ON ALL OUR GARMENTS.
Our aim is to create pieces that accompany you throughout your life. Through designing timeless garments in quality fabrications, we ensure our clients can enjoy each piece with time on their side and the ability to enhance their love and connection with their JH garment. The more love and care we put into a piece, from its design to its wear and care, the more resilient and enduring the garment will become. However, after years of adventure and love, your beloved piece may need some extra care.
With this in mind, we want to ensure our garments are with you for as many years of enjoyment as possible. Our repairs program looks to add life to your loved JH garments and aid in the continuation of an enduring relationship. With our in-house production team, we take the time to thoroughly assess your garment and offer our expert skills to not only repair but strengthen your piece. As we know there is no better feeling than having a loved and known garment, renewed and back in your wardrobe.
THE repair journey
1. REQUEST A REPAIR
Visit any of our Juliette Hogan stores, and our team will be delighted to begin your repair journey. Our trained team will let you know what the JH Repairs process entails, give you an indication as to whether a repair is possible, and if the repair will be free (simple) or incur a cost (complex). For complex repairs processed through one of our stores, we will only get in touch again if the price is higher than originally indicated due to complexity, if the repair will cause significant visual differences or, after review from our production team, the repair is not possible.
Our repair service is also available through our online channel if this is more convenient for you.
2. REPAIR ASSESSMENT
Our production team will assess your repair within five working days of receiving your garment or online repair request. If you requested your repair through our online portal, after assessment we will confirm your repair, and if deemed 'complex' provide a price, payment instructions, and instructions on sending your garment to us.
3. REPAIR IN PROGRESS
Once the repair has been approved, our team will work to complete the repair within four weeks. We will be in contact with you if there is any delay on this turnaround time.
4. REPAIR COMPLETE
When your repair is completed, and our team have done a final assessment, your item will be sent back to store for payment and collection or shipped directly to the address you have provided.
EXTEND THE LIFE OF YOUR JH GARMENTS
We always recommend following the individual care instructions provided for each garment, in order to prolong the garments life. While we do not provide a warranty or guarantee on our products, repairs may be possible based on an assessment of your item.
For simple repairs, the repair service will be complimentary. These simple repairs include: broken stitching, button replacement, pulls in knitwear and restitching hems.
For complex repairs, the repair will incur a fee depending on the type of repair needed. Complex repairs include: repairing and reinforcing small tears and holes, or repairing and replacing lining, zips and elastic.
All other repairs and their pricing are determined via an assessment by our production team. They will look at the complexity and cost of the repair needed before setting a price.
To start your repairs journey, complete our online repairs request form below.
JH REPAIRS REQUEST
Please fill out the below form to submit your repair request.
Once we have received your request, we will evaluate your repair and will be in contact with you within 5 working days with instructions for the next steps.