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You are welcome to return any full-priced garment you have purchased from Juliette Hogan for refund, exchange or credit within 14 days of receiving your order. Returns on sale products will be accepted within 7 days, and for exchange or credit only.
You may return any full-priced garment you have purchased from Juliette Hogan for refund, exchange or credit within 14 days of receiving your order.
Returns of sale (discounted) products will only be accepted within 7 days of receiving your order, and for exchange or credit only (no refunds). Returns will not be accepted for archive sale product.
Please follow the returns procedure outlined below.
Online Returns
Juliette Hogan Commercial Bay
Ground Floor, 7 Queen Street
Auckland Central 1010
New Zealand
+64 9 377 3326
Online Returns
Juliette Hogan The Crossing
5/166 Cashel Street
Christchurch 8011
New Zealand
+64 3 662 9993
Exchanges are subject to availability so please contact hello@juliettehogan.com in order for us to confirm and secure the replacement item.
When returning a full-priced item, you can choose to receive a refund or JH credit. Returns of sale (discounted) items are not eligible for a refund, but you can choose to receive a JH store credit.
Please note that refunds can take up to 2 working days to be processed once received, and can take a further 3-5 working days to show in your account. Please note the shipping cost will be excluded from the refund value.
If your refund has taken longer to be processed than outlined above, please reach out to the team regarding this.
If you have any further questions about Returns, Refunds, Exchanges or Credits, contact us on hello@juliettehogan.com or visit our Help Centre.